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Frequently Asked Questions (FAQs) and Answers

Homecare is the best service when you or your loved one doesn't want to leave the comfort of your home. A caregiver can work up to 48 hours per week providing care services. The hours a caregiver works, however, are determined by the type of care service you choose.

To become a homecare assistant, you do not need any prior training or experience. You can learn the necessary skills through on-the-job and off-the-job training that we offer.

Smoking, drinking, and using drugs are strictly prohibited at work. You should not verbally or physically abuse vulnerable clients and should instead be caring and empathetic to them. Don't go too far, especially when it comes to their private or family matters, and don't invade their privacy by going through their belongings, eavesdropping, or lingering when it's not necessary. Never go against the wishes of the doctor or family, and always arrive on time for the service.

Each client has unique needs, and their care plans should reflect this, as should the services they receive. Our services range from simple housekeeping to more complex assistance such as medication administration.

Of course, we can make the same arrangements. If you request that a specific carer be assigned to your care cycle, we can assist you in doing so.

Yes, we are a Registered Care Provider Association LTD member (RCPA) and are regulated by the Care Quality Commission (CQC). Furthermore, we monitor our service and quality control at all levels of our organisation on a regular basis.

Choosing a care provider can be a difficult decision due to the abundance of agencies and providers on the market. However, there are a few factors that can be used to evaluate the quality of service provided by a care provider and choose the best one. These are some examples: 1. Identifying your requirement 2. Select a care provider who will meet your specific needs. 2. Go over the reviews and recommendations. 3. Involve your loved one 4. Caregiver certifications, training, and experience 5. Speak with the care provider to learn about their services. 6. Customer service 7. Find out if they offer Quality Assurance Checks. 8. Transparency/clear communication 9. Payment and expenses 10. The final decision

Yes, we supplement their skills with training programmes to close any gaps. We provide both on-the-job and off-the-job training to help employees improve their skills and meet the needs of our clients. As a result, they will be able to advance and develop in their careers.

Our carer can assist you with light housekeeping tasks such as: 1. Preparing meals and ensuring you get the right nutrition as per your diet plan 2. General housekeeping such as dusting, moping and vacuuming 3. Laundry and ironing 4. Making bed and changing sheets 5. Assist with shopping or errands 6. Feeding and caring pets 7. Washing dishes 8. Cleaning the bathrooms 9. Making and assisting with telephone calls 10. Assistance in attending clubs, eating out, and day-care centres.

Unlike many other care agencies and providers, we engage and manage our own carers. This means that we can provide a replacement if your Live-In Carer becomes ill. If your caregiver goes on vacation, it will be planned in advance, and a suitable temporary replacement will be found until they return.

Yes, we offer care services on weekends and holidays. In fact, you can request carers at any time you require assistance. Depending on your needs, we can provide visiting care or 24-hour live-in care. If your regular caregiver is ill or on vacation, we offer respite care where a temporary caregiver can assist you.

Nurses group homecare do provide night care service to our clients if needed. Night care can be delivered in two ways, depending on the individual’s needs. It can be either: 1. Sleepovers or Sleep-in care: The caregiver sleeps at the property for a minimum of eight hours and is on hand if required. 2. Waking nights or Wake-in care: The care professional is on duty throughout the night for a minimum of eight hours, and the carer remains awake all night to cover any support needs that might arise.

We understand that our clients prefer to get to know a few carers, so we make it a priority to limit your care team to a few well-known carers. However, our caregivers take vacations and may become ill, so we may have to send someone else on events. You will always be notified if a different carer than the one you expected will be visiting, so you will always know who to expect.

We understand that caring for someone with dementia is a difficult job, but Nurses Group Homecare has your back. We have trained and experienced professionals who can care for your loved one who is suffering from dementia. Furthermore, it is always preferable to seek professional assistance for someone suffering from dementia, especially in the later stages of the disease.

Our carer trainers can prepare basic and nutritional meals to meet the requirements of the client's diet plan. Though they are not professional chiefs, they have basic culinary skills and can prepare basic meals.